MomentumKBB CONSULTINGTalk to Mark →Practical thinking on installation, running a stronger KBB business and the relationship between installers, retailers and the wider industry.
A full diary, plenty of enquiries and customers prepared to wait for you should feel like success. But when everything in the business depends on you, being busy can start to feel very different. Mark looks at why a stronger installation business isn't necessarily a bigger one — and why having more control over the business you've already built can matter more than simply having more work.
Read articleDesigners and installers can look at exactly the same project and see completely different things. That's useful — if those two sides come together early enough. Mark looks at why installation knowledge belongs in the conversation before a project reaches site, and how better communication can prevent problems before the customer ever sees them.
Read articleA return visit or replacement product has an obvious cost. The staff time, delayed payments, disrupted schedules and damage to reputation are much harder to see. Mark looks at the hidden commercial cost of installation problems — and why retailers need to understand what's causing them rather than simply dealing with each problem as it arrives.
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