MomentumKBB CONSULTINGTalk to Mark →FOR KITCHEN & BATHROOM RETAILERS
Practical advice for kitchen and bathroom retailers on keeping good installers, managing handovers and protecting the customer relationship.
Talk to Mark →FROM SHOWROOM TO SITE
A fitter arrives with an earlier kitchen plan. A bathroom delivery is missing parts. Work the customer thought was included turns out to be an extra. Your team is left trying to keep the installation moving and explain who is responsible.
Whether you manage installations or recommend independent fitters, the customer still connects the experience with your showroom. Mark brings the installer’s view to the arrangements, handovers and working relationships behind that experience.
WHERE MARK CAN HELP
Look at what moves from the salesperson to the surveyor and fitter: the agreed plan, site details, dates, scope of work and what the customer has been told.
Mark can help you find the gaps that lead to wasted visits, disputed extras and problems being passed between the showroom and the fitter.
If good installers are hard to find, it matters why they choose to work with you and why they stay. Job information, realistic scheduling, payment arrangements and support when something goes wrong all play a part.
Review your installer proposition and hear where the relationship is working well or creating frustration, with practical changes your team can use.
When dates slip or extra work is needed, the customer wants a clear answer. Uncertainty about who is dealing with it can turn a fitting issue into a complaint about the whole purchase.
Work through how responsibilities, changes and aftercare are explained, so your team and the fitter have a clearer way to respond.
A USEFUL OUTSIDE VIEW
You might be losing good installers, spending too much showroom time resolving installation queries or finding that the same handover problems keep returning.
Bring the issue you are seeing. These are some starting points, not a fixed menu. If you have something specific in mind, bring it to Mark. He can review how it happens, speak with the people involved where useful and help you agree practical changes around your showroom.
Discuss your installation offer →ANOTHER POSSIBILITY
Sometimes a recurring difficulty sits within the installer’s own business: customer communication, organisation, confidence or the working habits around the fitting.
One option is to sponsor your installers’ PRO membership of Every Install, the platform Mark founded to give installers practical business tools, resources and support. It is a way to invest in the businesses behind the fitting, alongside the work you do on your own installation offer.
Membership sponsorship could fund PRO access for the installers you work with. If you want more direct support alongside it, a separately agreed arrangement could include a monthly group call with Mark and private direction for the installers involved. The scope and cost would be agreed around your business and the people taking part.
You could also bring the problems you keep seeing. Common themes could help shape useful platform content and recommendations for your business, giving fitters something to return to between calls. Individual conversations and personal assessment answers remain private.
Explore the idea with Mark →START WITH A CONVERSATION
