MomentumKBB CONSULTINGTalk to Mark →FOR MANUFACTURERS & SUPPLIERS
Practical feedback for kitchen and bathroom manufacturers on how products fit and where installers lose time. Use that insight to improve guidance, training and support.
Talk to Mark →THE VIEW FROM THE JOB
The same fitting question keeps reaching technical support. A cabinet fixing is awkward to reach, a shower detail is missing or the installer has to stop work to find an answer. Your team sees the query, but may not see the time lost on site or what caused the uncertainty.
Mark brings the installer’s view to your product, technical and training teams. The work starts with a specific question: what is making installation harder, what information is missing and what could your team usefully change?
WHERE MARK CAN HELP
Review the fitting sequence, access to fixings, adjustments and the parts or tools needed. Identify where a fitter has to stop, improvise or seek help, and distinguish a product question from a gap in the guidance.
Agree a focused review with Mark, with clear questions and a record of the practical issues for your team to work through.
Use recurring support questions to review fitting instructions, demonstrations and training. Can installers identify the right parts, follow the sequence and find the answer while they are on the job?
Mark can help identify where a clearer picture, fitting detail or demonstration would be useful, giving your team specific improvements to consider.
How did the last installation go? Was adjustment straightforward, was the result reliable and was useful help available when needed? Those experiences can influence what a fitter is willing to use or recommend again.
Explore those experiences with installers to understand confidence, hesitation and repeat choice. Give your team practical questions to address alongside its sales feedback.
FROM INSIGHT TO ACTION
You may be reviewing a product before launch, seeing the same technical query repeatedly or planning installer training that needs a more practical perspective.
These are examples of where Mark can contribute. If you have a particular product, installer-support question or a different project in mind, get in touch. Agree the scope and the form of feedback before the work begins. The aim is a clear account of where installers get stuck, the questions that remain and practical priorities for your product, technical or training team.
Discuss installer insight →A FURTHER THOUGHT
Customers, organisation and the day-to-day running of an installation business can affect the finished job too. There may be value in giving the installers around your products somewhere to work on those things.
Every Install is one possibility. Created by Mark, it provides practical business support that installers can use alongside their work.
One option is to sponsor PRO membership for the installers around your products. If you want direct support alongside membership, a separately agreed arrangement could include a monthly group call with Mark and private direction for those taking part. Scope and cost would be agreed around your network.
Common themes could help shape useful platform content and recommendations for your installer support. Individual conversations and personal assessment answers remain private.
Talk through the possibility →START WITH A CONVERSATION
