Programme terms and conditions Version 1.0 — 19 October 2026. Your completed booking confirmation will set out the programme, agreed dates, applicable tax and full total before you accept or pay. 1 Parties and the agreement These terms apply to the guided business development programmes supplied by KBB Momentum Ltd, company number 16826204, registered in England and Wales, registered office SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom. Contact: mark@kbbmomentum.com. “We”, “us” and “our” mean KBB Momentum Ltd. “You” means the person or business buying the programme, identified in the booking confirmation. The agreement consists of your booking confirmation and the version of these terms supplied before acceptance. The confirmation must identify the participant, programme, included sessions, full price and tax, payment due date, start date, access end date and final session booking date. We will give you copies to retain. Any specific variation must be clearly identified and agreed in writing before it applies. The programme is intended for business owners buying support for their business. The actual purpose of a purchase determines whether consumer rights apply. No business-purpose declaration or other term removes rights that apply by law. 2 Acceptance and payment Before enrolment, you must expressly accept the booking confirmation and these terms. If accepting for a business, you confirm that you have authority to do so. Payment in full is required by the date on the invoice and before programme access is provided. We do not offer instalments, deferred payment or credit. The invoice sets out the available payment methods and any secure payment link. All prices are in GBP unless the confirmation expressly states otherwise. The confirmation and invoice will state any applicable tax and the full amount payable before acceptance. There is no recurring subscription or automatic renewal. We will not charge for additional work without your prior agreement. After acceptance and receipt of cleared payment, we will confirm the agreed start and provide access instructions. Payment alone does not substitute for express acceptance of the terms. If payment has not arrived, we will contact you before changing the planned start. We will not retain payment for a programme we cannot provide. 3 Scope and delivery The programme includes the modules, workbook, portal access, action tracking, baseline and final review, and one-to-one sessions specified in the confirmation. RESET ordinarily includes seven one-hour sessions, BUILD ten and CHOOSE seven. Each programme can be purchased independently. A complete-journey purchase includes all three and 24 one-hour sessions, taken in the sequence and dates agreed. Indicative durations are 12-14 weeks for RESET, 16-20 weeks for BUILD and 12-14 weeks for CHOOSE. These estimates do not replace the actual agreed dates. Breaks, extensions and changes to the sequence require written agreement. No further programme or paid service is added automatically. We will provide the agreed service with reasonable care and skill. The service is mentoring and business development support; it is not done-for-you implementation, technical installation supervision, legal advice, regulated financial or investment advice, or tax advice. Obtain appropriate specialist advice when a decision requires it. Unlimited messaging and urgent on-demand support are not included. 4 Your participation and business decisions You agree to give information that is accurate to the best of your knowledge, complete the relevant exercises, prepare for sessions and make reasonable time to consider and implement the actions you choose. Tell us promptly if information changes, guidance is unclear or circumstances affect your participation. You remain responsible for running your business and deciding whether an action is appropriate for it. We provide the agreed structure, guidance, challenge and support. You provide the business information, make the decisions and carry out implementation. Lack of participation does not mean that the agreed service was not supplied, but it does not prevent you raising a concern about its quality or exercising cancellation or other applicable rights. 5 Outcomes and expectations Outcomes depend on your starting position, participation, implementation, business decisions, market conditions and other factors outside our control. We do not guarantee any particular revenue, profit, growth, workload reduction, valuation or commercial result. Case studies, examples and testimonials are not promises that another participant will achieve the same outcome. This clause does not excuse a failure to provide the agreed service with reasonable care and skill, allow inaccurate descriptions of the programme, or remove any remedy or liability that cannot lawfully be excluded. 6 Sessions and changes to appointments Book sessions using the programme booking instructions. Programme appointments are separate from the complimentary introductory call. Attend on time and give at least 24 hours’ notice where possible if you need to move a session. We will seek a reasonable alternative within your agreed booking period. A missed appointment or notice of less than 24 hours may mean the reserved session is treated as used, but only where reasonable in the circumstances, taking account of emergencies, any replacement booking and the actual loss of the reserved time. It is not an automatic financial penalty. If you are late, the session may still finish at the booked end time. If we cancel a session, it will not count against your allowance. We will offer an alternative and extend the booking period where reasonably needed. If we cannot provide it, you can request a proportionate refund for the undelivered part. 7 Access dates and materials Portal access and the session booking window run for the dates in the confirmation. We will make the end dates clear. Contact us before they expire if you need a pause or extension; changes require written agreement and will not be charged without prior agreement. There is no promise of lifetime portal access. A pause or extension must also state what happens to the session allowance and access dates. Access is personal to the enrolled participant. Keep your password secure and do not share your account. We may temporarily restrict access where reasonably necessary to address suspected misuse or a security incident, explaining the reason where lawful and restoring access when the issue is resolved. Material or repeated misuse may be dealt with under section 10. We retain intellectual property rights in our programme materials. You receive a non-exclusive licence to use them within your own business. You may retain a lawfully downloaded workbook for that purpose after portal access ends. You must not resell the materials, publish them, share your login or use them to deliver a competing training programme. You retain rights in your own business information and answers. Any technical outage will be addressed within a reasonable time, with an appropriate extension or remedy where it materially affects delivery. 8 Cancellation and refunds Tell us clearly if you want to cancel, preferably by email to mark@kbbmomentum.com so there is a record. Before the agreed start and before any programme service or digital materials have been supplied, we will refund the programme payment in full. After supply begins, we will account fairly for what has actually been delivered and refund the unused balance, subject to any overriding statutory right. For cancellation accounting, the agreed programme fee is allocated proportionately across the included sessions, including their associated programme support. For a complete journey, 30% of the price is allocated to RESET, 40% to BUILD and 30% to CHOOSE, then divided across the sessions in each stage. We will deduct only for supplied sessions and their associated support, including a missed session reasonably treated as used under section 6. Digital materials are included without a separate cancellation charge. We will not retrospectively reprice completed stages at a higher standalone fee merely because a journey is cancelled. Any calculation remains subject to statutory rules and must not exceed a lawful, fair amount for what was supplied. We will explain the calculation and make any refund due without undue delay, normally within 14 days, using the original payment method where possible. Statutory cancellation and refund rules take priority where they apply. Dissatisfaction with a business result alone does not establish poor service; concerns about delivery will be assessed on their merits. 9 Additional rights for consumers Where you are legally a consumer buying at a distance, you normally have 14 days after the day the contract is made to cancel without giving a reason. A clear statement is sufficient; you may use the cancellation form below. This is additional to remedies for a service or digital content that is not supplied as required by law. We will not start services within that cancellation period without your express request. If you request an early start and then cancel within the period, only a lawful proportionate charge for the services supplied may be made, provided the required information and request were obtained. Acceptance of these general terms alone is not an early-start request. For immediate supply of digital content, any express consent and acknowledgement of loss of the relevant cancellation right must be obtained separately, and confirmed in a durable record, before supply. Loss of a digital-content cancellation right does not automatically remove rights relating to the unperformed mentoring service. Without the necessary consents we will wait until the applicable period ends. Where required information was not supplied, any extended cancellation right and other statutory protections remain available. Model cancellation form: To KBB Momentum Ltd, SIU Offices, 4-6 Greatorex Street, London, E1 5NF, United Kingdom; mark@kbbmomentum.com. I/We give notice that I/we cancel my/our contract for [programme/service]. Ordered on [date]. Name [name]. Address [address]. Signature [only if sent on paper]. Date [date]. 10 Ending or changing the agreement Neither party may make a material change to the price, support allowance or other agreed scope without the other’s agreement. If delivery becomes impossible or a material change cannot be agreed, either party may end the undelivered part and an appropriate refund will be made. For a material breach, the other party may give written notice describing the problem and a reasonable opportunity to remedy it, normally at least 14 days where a remedy is possible. Serious abuse, unlawful conduct, fraud or a security threat may justify immediate action. Any restriction or ending must be proportionate and will not automatically forfeit all prepaid fees. Statutory remedies remain unaffected. 11 Confidentiality and personal information Both parties will keep non-public business information received through the programme confidential. This does not prevent lawful disclosure where required by law, where information is already lawfully public, or to authorised professional advisers and service providers under appropriate confidentiality obligations. Do not submit information about another person unless you are entitled to do so. We handle personal information under the privacy notice supplied with your booking confirmation. It explains purposes, service providers, retention and rights. We will not publish your identity, business information, answers or results in a testimonial or case study without separate permission. Sessions will not be recorded without separate agreement. 12 Responsibility and complaints Each party is responsible for its own breach of this agreement and for losses for which it is legally responsible. These terms do not impose a blanket exclusion of our responsibility for the service. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or rights that cannot lawfully be excluded or limited. Email mark@kbbmomentum.com with any concern and enough information for us to investigate. We will acknowledge it within five working days and aim to provide a substantive response within 20 working days, explaining any reasonable delay. This process does not prevent either party using other available legal remedies. 13 Governing law and acceptance The agreement is governed by the law of England and Wales and disputes may be brought in its courts, subject to any mandatory law, jurisdiction or consumer right that applies to you. A consumer keeps any right to bring proceedings in the courts of their home jurisdiction. If a provision cannot lawfully be enforced, the remaining provisions continue so far as they can operate fairly. To accept, use an unticked acceptance control or give an explicit written confirmation: “I have read and accept booking confirmation [reference/version] and KBB Momentum programme terms [version/date], including the fee payable in full, programme scope, participation requirements and cancellation arrangements.” We will retain the acceptance record and provide you with copies.